Frequently Asked Questions
What Coronavirus/COVID-19 precautions are in place?
Here at Hot Springs Log Cabins we have always prided ourselves in the cleanliness of our cabins. Now is no exception! We have enhanced our cleaning protocols and always finish by disinfecting high touch surfaces with Lysol as we leave the cabin. For your protection, we have removed our colorful shams and decorative pillows. We have replaced all pillows (including at futon) with standard pillows with pillowcases. All kitchen and bath linens are completely changed when we prepare your cabin as they have always been.
We provide hand soap and toilet paper, but suggest our guests bring whatever wipes, disinfectant, hand sanitizer, etc., that they prefer. We also ask our guests to wash their hands frequently, and especially each time you enter the cabin.
Amy, Mike, and/or Lisa will personally and carefully prepare your cabin for you!
Do I have to interact with other humans to stay at Hot Springs Log Cabins?
We are committed to providing our guests with the opportunity to ESCAPE this crazy world in a safe and responsible manner!
Do you have any Packages or Specials?
Midweek Special: Arrive on Sunday or Monday and spend four nights in a cozy log cabin for two, checking out on Thursday or Friday. (Sun-Wed nights or Mon-Thurs nights only)
Honeymoon Package: Arrive on Sunday to your cozy log cabin for two. Enjoy 5 nights of romantic seclusion, before checking out on Friday. Great for honeymooning couples, or those just wanting to indulge themselves with a lovely romantic getaway! Includes a bottle of Biltmore Wine and Chocolate Truffles! (Valid Sunday-Thursday nights only).
Week Stays: Come stay with us for 7 nights beginning on a Friday or Sunday, with plenty of time to enjoy your hot tub and explore all that our area has to offer!
Three Night Long WEEKEND: Arrive on Thursday or Friday and spend three nights with us, checking out on Sunday or Monday . (Valid anytime except HOLIDAY weekends & PEAK season – starting Thursday or Friday nights only.)
Do you offer AAA or Military discounts?
We regret we do NOT have any other packages with area merchants (like the Biltmore) as we are simply too small to be able to negotiate any discount for you. We strive to provide you with more and better amenities than anyone else in our area.
Do you have any age restrictions for renters?
Can I bring my pets? Do I need flea/tick protection?
Please, bring your pet to any cabin (except The Oak)! The Paw Print features a fenced yard and The Holly features an outdoor kennel. All four pet friendly cabins have a “doggie gate” on the porch. You are not required to keep your pet on a leash, although your pet must be under your control at all times. We have a lovely Meadow that is for all our guests to enjoy, both human and canine! We normally allow two pets to come with you, but contact us if you wish to bring more than two pets and we’ll do our best to accommodate you for an additional pet fee to cover the extra cleaning.
Your $25 pet fee is a one-time fee that covers both of your pets for the entire length of their stay. $50 covers 3-4 pets with prior approval. Your ENTIRE PET FEE is DONATED to local spay and neuter programs. The animals thank you in advance!!!!!
You are required to have flea/tick protection on your pets. We have designed the cabins such that we can allow pets and also maintain our high cleanliness standards. They are also regularly treated by Terminex. However, flea and tick protection is required as we cannot control what your dog might encounter while using the bathroom outside or going for hikes with you. Nature here may have more insects than your urban/suburban dog normally encounters!
Do you have any breed or size restrictions for dogs?
Can I stay for just one night?
We allow one night stays if only the one night is available, i.e. that night is stranded with no possibility of staying another night. Normal check-in (3PM or later) and check-out (by 11AM) times DO apply as we will be cleaning the cabin immediately prior to your arrival and immediately after your departure. No Saturday arrivals/departures -so a single Friday or Saturday night will never be offered.
How many people can our cabins accomodate?
We have designed our cabins to be a romantic couple’s retreat. Our maximum occupancy is 2 adults, no children, by Madison County ordinance. We cannot deviate from this so please do not ask us to do so. (The futon/couch does NOT fold out.)
We do NOT host groups or events to preserve our guests’ privacy. Only the two registered adults per cabin are allowed on the property – no “day visitors”.
Is your pricing per cabin or per person or per night?
Can I bring my children?
No, we are a retreat for couples only. Please look around the Hot Springs area for many larger group or family-sized cabins.
Don't you have any cabins for families?
No, we are for two adults only. We cannot accommodate groups. Please look around the Hot Springs area for many larger group or family-sized cabins.
How far apart are the cabins? Can groups book cabins? Can I have a wedding here?
The cabins are carefully placed on 11 acres with your privacy in mind. The closest cabins are several hundred feet apart and facing different directions. In summer, you will hardly see any of the other cabins. In winter, you may see the outline of another cabin, but no cabins are side-by-side or face-to-face.
We have limited parking and NO common areas for gatherings so we do NOT rent to groups or host weddings or other events. Only the two registered adult guests per cabin are allowed on the property (no daytime visitors). This preserves our quiet couples atmosphere that our guests expect when staying with us! Please look around the Hot Springs area for many larger group or family-sized cabins, and more suitable wedding locations. We are just cozy log cabins for two!
What is there to do in the area?
How far are the cabins from Hot Springs?
How far are the cabins from Asheville and The Biltmore?
Do you have any brochures you could mail me?
Do all the cabins have hot tubs? Where does the water come from and how hot is it?
How do I make a reservation or contact you with questions?
Please click on the “BOOK NOW ” here or anywhere on our site. You can then access our real time availability program and reserve your cabin safely and securely online at any time 24/7. If you have questions that I haven’t addressed on this website, please send us an email via the “Ask Question” link at the bottom of the availability calendar.
This allows us to communicate with our guests in writing without any possibility of mistakes/misunderstandings, or garbled messages due to poor signal, or games of phone tag. Making your reservation online ensures that you get the exact cabin and dates you request, and eliminates the possibility of a mistake on our part! This gives us a written record of our communication and guests’ needs, and eliminates the possibility of any confusion, “But I talked to someone on the phone and he/she said I could…” You be the judge of a particular cabin’s suitability for you – we want happy guests who know what to expect and are thrilled with their cozy log cabin for two!
We want our guests to have looked thru the website and seen all the descriptions/pictures so that you are reserving a cabin that suits your needs and tastes! We try to provide you with as much information on our cabins and area activities as possible to help you plan your stay. Once you have res