Frequently Asked Questions
What Coronavirus/COVID-19 precautions are in place?
We provide hand soap and toilet paper, but suggest our guests bring whatever wipes, disinfectant, hand sanitizer, etc., that they prefer. We also ask our guests to wash their hands frequently, and especially each time you enter the cabin.
Amy, Mike, and/or Lisa will personally and carefully prepare your cabin for you!
Do I have to interact with other humans to stay at Hot Springs Log Cabins?
We are committed to providing our guests with the opportunity to ESCAPE this crazy world in a safe and responsible manner!
Do you have any Packages or Specials?
Midweek Special: Arrive on Sunday or Monday and spend four nights in a cozy log cabin for two, checking out on Thursday or Friday. (Sun-Wed nights or Mon-Thurs nights only)
Honeymoon Package: Arrive on Sunday to your cozy log cabin for two. Enjoy 5 nights of romantic seclusion, before checking out on Friday. Great for honeymooning couples, or those just wanting to indulge themselves with a lovely romantic getaway! Includes a bottle of Biltmore Wine and Chocolate Truffles! (Valid Sunday-Thursday nights only).
Week Stays: Come stay with us for 7 nights beginning on a Friday or Sunday, with plenty of time to enjoy your hot tub and explore all that our area has to offer!
Three Night Long WEEKEND: Arrive on Thursday or Friday and spend three nights with us, checking out on Sunday or Monday . (Valid anytime except HOLIDAY weekends & PEAK season – starting Thursday or Friday nights only.)
Do you offer AAA or Military discounts?
We regret we do NOT have any other packages with area merchants (like the Biltmore) as we are simply too small to be able to negotiate any discount for you. We strive to provide you with more and better amenities than anyone else in our area.
Do you have any age restrictions for renters?
Can I bring my pets? Do I need flea/tick protection?
Your $25 pet fee is a one-time fee that covers both of your pets for the entire length of their stay. $50 covers 3-4 pets with prior approval.
We donate $5 of your pet fee to the local spay and neuter program. This means that every time you bring your pet to Hot Springs Log Cabins, you help the animals of Madison County. The animals thank you in advance!!!!!
You are required to have flea/tick protection on your pets. We have designed the cabins such that we can allow pets and also maintain our high cleanliness standards. They are also regularly treated by Terminex. However, flea and tick protection is required as we cannot control what your dog might encounter while using the bathroom outside or going for hikes with you. Nature here may have more insects than your urban/suburban dog normally encounters!
Do you have any breed or size restrictions for dogs?
Can I stay for just one night?
We allow one night stays if only the one night is available, i.e. that night is stranded with no possibility of staying another night. Normal check-in (3PM or later) and check-out (by 11AM) times DO apply as we will be cleaning the cabin immediately prior to your arrival and immediately after your departure. No Saturday arrivals/departures -so a single Friday or Saturday night will never be offered.
How many people can our cabins accomodate?
We have designed our cabins to be a romantic couple’s retreat. Our maximum occupancy is 2 adults, no children, by Madison County ordinance. We cannot deviate from this so please do not ask us to do so. (The futon/couch does NOT fold out.)
We do NOT host groups or events to preserve our guests’ privacy. Only the two registered adults per cabin are allowed on the property – no “day visitors”.
Is your pricing per cabin or per person or per night?
Can I bring my children?
No, we are a retreat for couples only. Please look around the Hot Springs area for many larger group or family-sized cabins.
Don't you have any cabins for families?
No, we are for two adults only. We cannot accommodate groups. Please look around the Hot Springs area for many larger group or family-sized cabins.
How far apart are the cabins? Can groups book cabins? Can I have a wedding here?
The cabins are carefully placed on 11 acres with your privacy in mind. The closest cabins are several hundred feet apart and facing different directions. In summer, you will hardly see any of the other cabins. In winter, you may see the outline of another cabin, but no cabins are side-by-side or face-to-face.
We have limited parking and NO common areas for gatherings so we do NOT rent to groups or host weddings or other events. Only the two registered adult guests per cabin are allowed on the property (no daytime visitors). This preserves our quiet couples atmosphere that our guests expect when staying with us! Please look around the Hot Springs area for many larger group or family-sized cabins, and more suitable wedding locations. We are just cozy log cabins for two!
What is there to do in the area?
How far are the cabins from Hot Springs?
How far are the cabins from Asheville and The Biltmore?
Do you have any brochures you could mail me?
Do all the cabins have hot tubs? Where does the water come from and how hot is it?
How do I make a reservation or contact you with questions?
Please click on the “BOOK NOW ” here or anywhere on our site. You can then access our real time availability program and reserve your cabin safely and securely online at any time 24/7. If you have questions that I haven’t addressed on this website, please send us an email via the “Ask Question” link at the bottom of the availability calendar.
This allows us to communicate with our guests in writing without any possibility of mistakes/misunderstandings, or garbled messages due to poor signal, or games of phone tag. Making your reservation online ensures that you get the exact cabin and dates you request, and eliminates the possibility of a mistake on our part! This gives us a written record of our communication and guests’ needs, and eliminates the possibility of any confusion, “But I talked to someone on the phone and he/she said I could…” You be the judge of a particular cabin’s suitability for you – we want happy guests who know what to expect and are thrilled with their cozy log cabin for two!
We want our guests to have looked thru the website and seen all the descriptions/pictures so that you are reserving a cabin that suits your needs and tastes! We try to provide you with as much information on our cabins and area activities as possible to help you plan your stay. Once you have reserved your cabin, we will send you an extremely detailed confirmation with lots of information to assist you in having a wonderful mountain getaway. A phone number is prominently displayed in the cabins that you are welcome to call/text from your phone or use the Pumphouse phone to call should you need assistance during your stay.
What is your cancellation policy anyway?
No shows or early departures are due no refund.
If you do need to cancel, we will make every effort to rebook the cabin if you allow us enough time to do so. Please realize that if you cancel less than a month before your reservation, it may not be possible for us to rebook the cabin. We do not overcharge to compensate for empty nights, hence last minute cancellations affect us greatly. All cancellation notices must be by email.
Are your availability calendars really accurate? What about cancellations or a waitlist?
Are there nice restaurants in the area?
What should I bring with me to the cabins?
Can I do laundry at the cabins?
Do I need wood for the fireplace or charcoal for the grill?
What about gas and groceries?
Do the cabins have A/C?
Do the cabins have a TV?
What about having a bonfire?
The discharge of fireworks or firearms is also prohibited.
Are there any streams or creeks at the cabins?
Can I bring my motorcycle or trailer?
Do we have our own full bathroom?
The interior pictures are all the same, how can I tell which cabin is which?
What is the best time of year to visit?
What is the winter weather like?
NC Highway 209 from Hot Springs is kept very clear and our main drive is paved so that we can plow and salt as needed. Mike will be over to clear the drive for you on your scheduled departure day and make sure you can get out safely.
If snow is likely or you are arriving after dark, you will probably want to arrive at the cabins via Hot Springs (25/70 from Asheville via Marshall) as this route does not involve any high altitude mountain passes.
What kind of wildlife will I see or hear?
We have a natural mountain meadow that all of our guests are invited to visit. Perhaps enjoy the sunset with your honey, or a game of frisbee with the pooch? Please expect there to be taller grass and wildflowers during the spring and summer – it is a mountain meadow! You will be rewarded with birds and butterflies and likely deer and turkey too!
Flea/tick protection is required for pets as they will likely encounter more insects here in the mountains than at home. No wildlife will threaten your dog when he is with you. An enterprising dog allowed to roam might find a skunk or porcupine, but we know our guests love their pets and will keep them under their control at all times.
Do cell phones work in the area? Is there a phone at the cabins?
Although we had planned on having a phone in every cabin, our first guests said, “No, we like the peace and quiet!” So we listened to them and put a shared phone on The Pumphouse porch that you can use at anytime to call locally or back home. You can also receive calls on this phone (828-622-9351) if you are there to hear it ring!
USCellular has a tower in Hot Springs so most phones will have some service at the cabins. (AT&T/T-Mobile phones may not work off this tower.) You may not have enough signal to have a lengthy conversation, but the Pumphouse Phone is available for you to use anytime 24/7. Most phones can send and receive text messages just fine. (Mike/Amy/Lisa all text each other at cabins on iPhone/Android on both Verizon/USCelluar service.)
A phone number is prominently displayed in your cabin that you can call/text from your phone or call from the Pumphouse phone should you need assistance during your stay.
What about email/internet?
Most people come to our cabins to get away from it all and really enjoy their “Unplugged Vacation”. (Just tell your boss/sister/mother that you have zero reception.) The town of Hot Springs has Bluff Mountain Outfitters and a public library with computers with internet access, or take your laptop/iPad/tablet/phone to The Iron Horse Station and enjoy their free WiFi and a great lunch. There is also a wonderful Welcome Center in town with comfy couches and free WiFi.
If you have your email on your device as an app, you will most likely be able to send and receive emails from the cabins as Amy does on her Verizon iPhone. AT&T/T-Mobile phones may not work off the USCellular tower in Hot Springs.
Amy/Mike/Lisa text each other at cabins on iPhone/Android on USCellular/Verizon. AT&T/T-Mobile phones may not have service.
What is your minimum stay?
Minimum stay as shown on calendar. This will vary according to the season and our availability.
What do you consider to be holidays?
Martin Luther King Day (mid-January)
Presidents’ Day (mid-February near Valentine’s)
Fourth of July
Thanksgiving (No arrivals/departures on Thanksgiving Day please)
Christmas through New Year’s (No arrivals/departures on Christmas Day please)
Why can't I check in or out on Saturday, or some holidays?
We have found that most people want both Friday and Saturday nights together, not just one. This also tends to group our cabin cleanings on Fridays and Sundays so we can schedule maintenance/mowing/inspections/service professionals like Terminex for days when most (or all) of the cabins are accessible. We don’t offer check-ins or check-outs on Saturdays, Thanksgiving, or Christmas.
How do I pay for the cabin?
What is your tax rate?
Are there any cleaning fees?
There is a one-time $25 pet fee, $5 of which we donate to the local spay and neuter program. The animals thank you in advance!!!!!
I am interested in a cabin, but I am not bringing a pet and I don't want to smell any previous pets!
We clean the cabins very thoroughly and get many compliments on our cleanliness. The cabins are mostly wood, with no carpeting or upholstered furniture so they clean up quite well and easily. The floors are a rustic distressed pine. That said, these are log cabins with kitchens in the woods with lots of nooks and crannies – that allow pets. You might detect an odor from a past meal or pet that we did not. Our area is much richer in outdoor allergens/pollens than a more urban environment. We and our housekeeper are pet owners and so it is possible that we might contribute a stray pet hair even to the non-pet-friendly Oak cabin. Overall, we have extremely high cleanliness standards, but the cabins are not a sterile dry-walled environment. Those with severe allergies to pet dander or pollen or extremely sensitive olfactory capabilities, please take caution.
How old are the cabins?
Whose idea was this anyway?
We’re very proud of our cabins and hope you will enjoy them and all the personal touches you will find within! We bought the land, designed the cabins, created the website, and just made them into our idea of the elusive “perfect vacation cabin for couples” with everything we always looked for in a log cabin. Our cabins are our dream and we invite you to share it with us.
What state are you in?
What airports are closest to Hot Springs Log Cabins?
Knoxville, TN, and Greenville/Spartanburg, SC, are about 2 hours away.
Charlotte, NC, is about 3 hours away.
Nashville, TN, and Atlanta, GA, are about 4 hours away.